E-Commerce Customer Service Representative - PT Noivern Mandiri Indonesia

Join PT Noivern Mandiri Indonesia as an E-Commerce Customer Service Representative and become a key player in delivering exceptional online shopping experiences. In this dynamic role, you will serve as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring their satisfaction. Located in Teluknaga, Banten, you will be part of a growing team dedicated to enhancing customer service and driving sales growth.

As an E-Commerce Customer Service Representative, you will handle customer interactions through various channels, including email, live chat, and phone. Your primary mission is to provide prompt, professional, and friendly service, ensuring customers feel valued and heard. With a focus on customer retention and satisfaction, you will play a crucial role in building long-term relationships with our valued clients.

📋 Tanggung Jawab Pekerjaan

• Answer customer inquiries and provide product information through email, live chat, and phone.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Process and manage customer orders, including order tracking and status updates.
• Provide timely and accurate responses to customer inquiries and feedback.
• Assist customers with account management, including password resets and profile updates.
• Monitor customer service metrics and provide feedback to improve service quality.
• Collaborate with the sales team to address customer concerns and drive sales.
• Stay updated with company policies and procedures to ensure consistent service delivery.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in e-commerce or retail.
• Excellent communication skills, both written and verbal, in Indonesian.
• Strong problem-solving skills and ability to handle multiple tasks simultaneously.
• Proficiency in using customer service software such as Zendesk, Freshdesk, or similar tools.
• Good knowledge of e-commerce platforms and processes.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Customer-centric mindset with a focus on delivering exceptional service.
• Bachelor's degree in Business Administration, Communication, or related field (preferred but not required).

🛠️ Keahlian

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