Patient Greeter - Healthcare Customer Service Representative

Join Hi-Precision Diagnostics as a Patient Greeter and become the welcoming face of our healthcare services in Bali! In this vital role, you will ensure every patient feels valued, supported, and well-informed from the moment they arrive. Your warm demeanor and exceptional customer service skills will set the tone for their experience with us. Located in the vibrant area of Canggu, you'll be at the heart of a bustling healthcare hub, surrounded by a diverse and engaged community.

As a Patient Greeter, you'll be the first point of contact for our patients, guiding them through our facilities and providing essential information about our services. You'll use our patient management system to check in patients, answer their questions, and direct them to the appropriate departments. This role is perfect for someone who thrives in a fast-paced environment and enjoys building strong relationships with our patients.

At Hi-Precision Diagnostics, we offer a competitive salary of Rp 5,000,000 - Rp 7,000,000 per month, along with a comprehensive benefits package that includes health insurance, professional development opportunities, and a supportive work culture. We're looking for a passionate and dedicated individual to join our team and help us deliver exceptional healthcare services to our patients.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome patients with a warm and friendly demeanor, ensuring they feel valued and supported.
• Check in patients using our patient management system, verifying their information and directing them to the appropriate departments.
• Provide essential information about our healthcare services, answering patients' questions and addressing any concerns they may have.
• Assist patients with insurance and billing inquiries, ensuring they understand their coverage and payment options.
• Direct patients to our waiting areas and examination rooms, ensuring a smooth and efficient flow of patients throughout our facilities.
• Maintain a clean and organized reception area, ensuring it is always welcoming and inviting.
• Assist with patient scheduling and appointments, using our scheduling software to manage our busy calendar.
• Promote our healthcare services and facilities to patients, highlighting the benefits and advantages of our services.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or healthcare-related role.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with patients.
• Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Familiarity with patient management systems and scheduling software is a plus.
• Ability to work well under pressure and in a fast-paced environment.
• Strong attention to detail, with the ability to maintain a clean and organized workspace.
• Fluency in both English and Bahasa Indonesia is a must.
• Valid ID and the ability to pass a background check.

🛠️ Keahlian

Lowongan Terkait