Customer Lifecycle & Loyalty Manager - Drive Sustainable Impact with Data

At Fathopes Energy, we’re pioneering a sustainable future by transforming how communities engage with energy. As our Customer Lifecycle & Loyalty Manager, you’ll lead the charge in designing and executing a cutting-edge loyalty ecosystem that doesn’t just reward customers but also empowers them to make a positive impact on the environment. In Canggu, Bali, you’ll work with a dynamic team to develop strategies that align with our mission to reduce carbon emissions and promote renewable energy adoption.

Your daily tasks will involve analyzing customer data to identify trends and opportunities, collaborating with cross-functional teams to implement loyalty programs, and measuring the impact of these initiatives on customer behavior and environmental sustainability. By leveraging tools like Salesforce and Tableau, you’ll create data-driven insights that drive both customer satisfaction and our commitment to sustainability.

This role offers a unique opportunity to be at the forefront of a green energy revolution, with the potential to grow into a leadership position within the company. Join us and help shape the future of energy in Indonesia.

📋 Tanggung Jawab Pekerjaan

• Develop and implement customer lifecycle strategies that enhance engagement and loyalty.
• Analyze customer data to identify trends and opportunities for sustainability initiatives.
• Collaborate with marketing, sales, and product teams to design and launch loyalty programs.
• Measure the impact of loyalty initiatives on customer behavior and environmental metrics.
• Leverage data analytics tools like Salesforce and Tableau to create actionable insights.
• Present findings and recommendations to senior leadership and stakeholders.
• Stay updated with industry trends in customer loyalty and sustainability.
• Mentor and coach team members on data-driven decision-making.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business, Marketing, or a related field.
• 5+ years of experience in customer lifecycle management or loyalty program development.
• Proven track record of success in data-driven marketing initiatives.
• Proficiency in data analytics tools like Salesforce, Tableau, or similar platforms.
• Strong understanding of sustainability and renewable energy concepts.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a cross-functional team.
• Certification in customer analytics or loyalty program management is a plus.

🛠️ Keahlian

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