Outbound Sales Agent - Contact Center (Medan, Indonesia)

Join Infomedia Nusantara as an Outbound Sales Agent in our dynamic Contact Center based in Medan, North Sumatra. This is a fantastic opportunity for motivated individuals to kickstart or advance their career in sales and customer service. As an Outbound Sales Agent, you will be the voice of our company, connecting with potential customers, and driving sales growth. Our team is dedicated to providing exceptional customer service and we are looking for someone who shares our passion for delivering outstanding results.

In this role, you will be responsible for making outbound calls to prospects, qualifying leads, and scheduling appointments. You will also handle customer inquiries, provide product information, and address any concerns. Our Contact Center operates with the latest CRM software, which will be your primary tool for managing customer interactions and tracking sales activities.

Infomedia Nusantara is a growing company with a strong reputation in the industry. We offer a competitive salary, a supportive work environment, and opportunities for professional development. If you are a proactive, detail-oriented individual with a passion for sales and customer service, we encourage you to apply and be part of our team.

📋 Tanggung Jawab Pekerjaan

• Make outbound calls to prospects to qualify leads and schedule appointments.
• Handle customer inquiries, provide product information, and address any concerns.
• Update customer records and track sales activities using CRM software.
• Follow up with leads to ensure timely responses and follow-through.
• Achieve and exceed sales targets set by the management.
• Collaborate with the sales team to ensure a seamless customer experience.
• Maintain a high level of professionalism and adhere to company policies and procedures.
• Provide exceptional customer service and build strong relationships with clients.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in outbound sales or customer service.
• Proven track record of achieving sales targets and exceeding performance metrics.
• Strong communication and interpersonal skills.
• Familiarity with CRM software such as Salesforce or HubSpot.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Detail-oriented with a high level of accuracy.
• Bachelor's degree in Business, Marketing, or a related field is a plus.
• Fluency in Indonesian and English is required.

🛠️ Keahlian

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